Once you have placed your order, you will receive a confirmation email from Fat Llama. A representative from John Lewis & Partners will call you within three business days of your order to arrange delivery for a date that is convenient for you. If you do not hear from John Lewis within this time frame, please call 03456100390 or email furniture.rentals@johnlewis.co.uk for support.

Unfortunately we are only able to deliver to selected UK addresses. We are working to expand this service to more areas, please check back soon if we are unable to deliver to you at this time.

When you checkout on the website, you will be required to pay your first months subscription payment and any delivery charges. This is an advance payment for your first months rental. Your next monthly payment will be taken one month after your delivery date and will continue to be taken on the same date every month.

Yes - You can change/update your payment method details at any time within your “manage my rentals” account section.

Sometimes items you receive will be brand new, but we also refurbish and clean previously rented items to an as new standard. Sustainability is important to us, every refurbished item will go through an extensive process by John Lewis Partners to enable the item to be re rented and given an extended life. If you are not happy with your item when you receive it, simply contact our support team to discuss options available.

The minimum subscription length is one year. However, we will be launching shorter rentals in due course, so keep your eyes peeled!

When your plan finishes, you are completely in control as to what happens next. You can either:

• end your rental by contacting support to arrange collection of your item/s
• simply keep making your monthly payments to keep the item;
• extend your plan to a longer plan to lower your monthly payments or
• pay the remainder of the value of the item up to its buyout price to own the item outright.

Delivery can be arranged for a time that is convenient, but we aim to deliver within 2 weeks. Please note there may be unexpected delays with your delivery due to the ongoing COVID-19 situation.

Absolutely! Make sure the space is clear and we’ll come in and install the furniture just as you want it. Unfortunately we are not able to clear out spaces or remove old furniture for you.

Fat Llama is the world's largest peer to peer rental marketplace for electronics and household items , established in London in 2017. Fat Llama also provide their software to help companies run their own smooth rental business. You can find their marketplace at fatllama.com.

Fat Llama verify customers and manage payments for subscriptions and other rentals to enable us to get items into customers hands whilst preventing fraud. Fat Llama will manage your ongoing rental plan, payments and payment methods.

To rent from us, you are required to create a Fat Llama account and complete your verification.

Any personal information and documentation is safely secured with Fat Llama or Stripe (our payments provider). Identity documents may be verified by third party providers that can be found in our terms and conditions. Any documents provided to document check services will be deleted by the third party within 90 days of submission. If you are no longer a Fat Llama customer you can contact us to have your information deleted at any time.